Refunding a gifted Steam game works the same way as any normal game, but keep in mind that the money will not go to you. The account that purchased the gifted game will receive the refund instead. Begin the process the same as any other game by heading to Steam support. Click on the recent game and select negative feedback until you see a prompt to begin a refund.
Once the giftee submits a request, the original purchaser will get a prompt to officially begin the refund. After the owner of the gift confirms it, the buyer of the gift will receive their refund. You can check the hours on your game by clicking on it in your Steam library. Now, it's quick and easy to request a refund on any Steam purchase thanks to its fair refund policy.
Steam's refund policy is like that of the Epic Games Store, though many people consider the former to be the superior game service. In this article, we pit Steam vs. Epic Games Store, taking a look at different aspects of these two stores.
Joe was born with a keyboard in his hands and immediately started writing about technology. He has a BA Hons in Business and is now a full-time freelance writer who enjoys making tech simple for everyone. What Is the Steam Refund Policy? Steam has a refund policy, which it follows to determine whether you are eligible to get your money back: You must request the refund within 14 days of purchase, or within 14 days of the game's release if it was a pre-order. You must have played the game for less than two hours.
Steam vs. Thankfully, Steam makes it easy to request a refund for a product you purchased. You may want to return it because the game went on sale right after you bought it, because your computer isn't strong enough to run it, or any number of other circumstances.
Whatever the reason, this guide will walk you through the process of requesting a refund on Steam. However, Steam does note that even if you don't fall within these requirements you can still submit a request for them to take a look at it.
If you're only a little beyond the official requirements, there's no harm in making your case! You won't be able to get a refund through the Steam app on your computer or through the regular site. You'll need to navigate to: help. Achievements, meanwhile, have no such farming restrictions, and can be earned freely during the two-hour refund window without issue.
Since the start of May , gifting games on Steam works a little differently. Where gifts used to exist as items in your inventory, they must now be sent or scheduled to one of your Steam friends at the time of purchase. If a friend declines your gift, the purchase will be refunded instead of the game appearing in your inventory.
Other than that, refunding gifts works much the same as before. Yes, but the refund request will need to be initiated by the gift recipient. The request will also need to be made within 14 days of you purchasing the gift, and the recipient can't have played the game for more than two hours.
Once the recipient has initiated the refund request on their end, you'll be able to submit your own request as normal. Yes, but it's a decidedly confusing process. Bear in mind this only applies when you purchase multiple individual games in a single transaction, not when you buy multiple games as part of a bundle. First, you'll need to be refunding the purchase to your Steam Wallet—if you want to refund to your credit card or another external payment method, you'll need to refund the whole transaction or nothing at all.
Then you'll need to ignore the fact that Steam will list every game from the transaction in your refund request and instead just check the total value of the refund.
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