Who is iyogi

Did anyone have the same experience?? Are they a legit company? Is there some way that I might be able to recover all or part of the money lost on them? This is a very helpful forum. I had several ongoing problems, but i waited til today when my screen was flashing to try to contact iyogi. I thought the problem was with me until I found this site. The people who worked as techs were great and really solved every problem. They were very polite and so thorough. We all took a chance to sign on with them and I hate that the company has let us down.

I will keep up with this site. I have used them for many years with varying results. Tried the number several times just to validate the number. I am sorry for all of you who purchased new contracts. Mine is to expire in after a period of 3 years. Please keep me in the loop. I think I will not get any money back but would take it if offered!!

I have promoted them to many people. Thankfully they dont remember that it was me! Soo thanks for listening. Good luck with the research and suit,. Stay tuned and thank you for the continued updates on your experiences. They are either out of service or they say to live-chat online. At this point I will contact the credit card co. Thank you for your investigation of this company.

I have a five year contract with iYogi which will now not be honored. I can find no way to get a refund. ChannelE2E continues to track multiple lawsuits against iYogi. Our latest report, dated July 15, , is here.

We continue to hear rumors about a potential class action lawsuit against the company but we have not seen any legal filings on that topic so far in We will continue to update our coverage as new milestones in each case potentially emerge.

Thanks for your readership,. Until late , the service was actually pretty good. They must have recently shut down and some of their disgruntled employees, rather, ex-employees, have taken customer information with them. I recently had my computer and bank account scammed by these people. I always was satisfied with their service and responsiveness as well.

Did spend money just last summer to renew one part of my contract and to add another 3 yr. If there is a common action law suit, I hope I am notified. Just wondering if any updates on Iyogi. Have a contract with them until Dec and cannot get in touch with them.

I am assuming I will have to look elsewhere for tech support and an antivirus but have no idea who…..

Any help in what direction to go would be most appreciated. Email me your issue and I would revert back with the solution. I work as a freelancer for windows and Mac issues. I have just become aware of the iyogi situation when I tried to call for assistance and the number is not in service. I too have paid in advance for services that I am not getting. Please update through email about what is going on. Got pretty good service from them for 5 years.

Does anyone know if this company is still in business, lots of confusing emails on the web. I would expect a refund if this company no longer functions. I remember getting an email from iyogi support about 3 week ago, July 12, to be exact, announcing new hours: am PST to pm PST.

Subscribers should check to see if they also received that email. It worked for me. In only a few seconds we were connected. He uninstalled my old support doc and downloaded and installed the new one. For live chat he said you could use your account as the session.

He then fixed the problem for which I was trying to reach them: preventing Microsoft from forcefully trying to download and install Windows When you call IYogi you get Tech Club and they offer to help. They said Iyogi has been out of business for a month. I got a call and they said they were from Iyogi on Sat and sent them a check. They had the Indian accents. Showed me the virus. They changed the name on the check to TechHelp Services. I am trying to get my money back from them.

I want to go to an American Computer Help desk. Who is the best. I work out of my home and help help from time to time. Will you please let me know what actions I need to take. I have just gotten wind of this situation. I was with Iyogi for for four years. I had my computer fixed when it crashed in so I thought this is a good company. I I had the TechGenie Absolute which was supposed to be good until which had antivirus, antimalware, antispy, Antihacker which I had just bought in March 7 of this year.

Does anyone know of a similar program to replace this now that Iyogi is closed? So at this time , does it look like all of us who had contracts with iyogi are going to lose the money we invested in this company? Iyogi should have sent emails out to its customers indicating that this was going to happen.

Absolutely crazy. Received a call today from iyogi telling me they wanted to refund my money. I needed to be in front of my computer and follow their instructions to get it. After I questioned them a number o times about how much my refund was and that they should already have all of my information they hung up. So apparently my two previous posts were either too long or too detailed or both since they were deleted.

I thought the info might help others as to what the supposed callers from iYogi were trying to do. I, too, need a refund. Yesterday I received a call from the original caller of a few days ago the one who tried to set up a MoneyGram account that failed. He said that the other four callers were scammers so really? I told him having a FB account had nothing to do with whether or not he worked for iYogi and refused. I tried to contact Iyogi online and as soon as the site came up another black screen came covering the bottom half of the iyogi page and it said to call which I later found was the same number as iyogi except for the last two digits.

I called and spoke with Manoj who kept me on line for 10 minutes until he finally put a box on the screen asking for my name, email address, phone and physical address.

I told him that he should already have that information and asked if I was speaking with iyogi. At that point things went downhill quickly and I got out of the site quickly and spoke with Manoj and told him I felt that something was wrong.

As I took off all the sites which had come up I could see that my screen was black which indicated to me that they had access to my computer for some period of time. The entire phone call lasted at least 10 minutes and I kept inquiring why it was taking so long to take control of my computer.

Bottom line is that I wonder how much information they were able to take before I disconnected from them and what I should do next. The same thing happened to me! Appreciate some guidance. Two days ago, I contacted them on line on their chat screen which I am accustomed to using for help with my computer. I also had a several year contract with iYogi. The first year was great. They handled all issues rapidly. They usually tried to sell me additional products which I declined.

Over the last 5 months, I have not been able to reach the on their phone number. I receive at least one call a month from someone representing iYogi, but they always want my credit card number in order to provide a refund. I have not provided it to the person calling because I have no way to validate it is actually iYogi.

I live in Australia and have had issues with I yogi and the tec Geni anti virus and I have sent them emails only to get computer generated ones back to say I will be contacted back in 24hr time I have been waiting 4 days now. So all I can say is look else where for a provider. I too have been with I yogi for years and spent over a thousand dollars last year alone for tech genie and other IT programs and their support. So i went on to search for their new phone number spoke with a man who told me that they are stealing peoples money and that they are being sued.

My Question can we all start a class action law suit against them. When I call my IYogi numbers I get a competitor. One was Tech Help and another was Tech Club who only wanted to fix my computer with a check which I am trying to get stopped. I got a call from a Iyogi Tech who said they had reorganized and he would help me but the line was dropped and I got no help. Sad looks like we will all lose our money.

Hi Joe, As an iYogi customer of 7 years I am now in need of technical support for my computer existing problem is with MS Outlook password issue. Can you please direct me for support, either online, on site, on walk in? They have been driving me crazy, calling me and telling me they are out of business but, they always call at the most inconvenient times. Well today they caught me at home doing nothing really so, I talked to them.

The guy said I would have to fill out a form to get the refund processed. I was told to download something called Supremo Control. Yes, like a dummy I did it but, when he told me it was now scanning my files for junk stuff, and I was getting this all for free I became really concerned. I then just shut the pc off and the phone rang. It was the same guy asking why I did this. He was not happy and told me we would have to do the download again when he called back. It is a scam I am convinced.

Godaddy has all the records of those changes. Report them to the AG and other authorities!! I posted on July 20, about my computer and bank account being hacked by some iYogi employees or ex employees. I turned this company into the BBB of New York, and got a reply that I yogi was supposed to refund the overcharges, however, that has never happened.

There is a lot of background noise something that never happened with IYOGI , and it sounds like a boiler room operation. Then I tell them that I have a blank screen, and tell them that they are a bunch of hackers and I am turning them into the Federal government. The last call I had was from a very rude woman who called me various names and finally hung up.

Well, well, well. That must have been when most of their people told them to take their job and shove it!!! And so I just answered a call from one of their boiler room people about the refund b. And now I finding out about the the desperate scams they are running…there is no way they are trying to give me a refund…they are tying to access my bank account to rip me off. So I shut my computer off. Well, I fell for the refund scam. Long and the short of it is that they installed the program SAM Lock which I found out later encrypts passwords and hard drives and they changed my password to their own 9-digit one and completed it before I could move fast enough to disconnect.

Just happened to catch that the tech opened a programming dialog box on screen and typed in the On another laptop I went to PayPal and checked my account. Nothing there. I had already called PP and confirmed that they would be able to see any postings — on hold or not. He got mad and had quite the story that the tech would lose his job and he had two kids to support — I had to pay back the money.

Oh, the ghosted money? I hung up and turned off the computer. Unfortunately, on restart my password no longer worked and the computer was in a restart loop that needed their password. Random combinations on the key pad found one that got me in but the restart failed. Same number did not work again. Wound up taking the laptop in to the shop. After many tries and fiddling, they were able to disrupt the loop and reset it to factory day one.

I think I was very lucky to recover the laptop. Sept 4… i phoned iyogi phone and got prompt answer…before nothing had reached them. I had iyogi for 3 computers and two android phones. I asked this tech club guy. NO androids…and he said Iyogi was bankrupt…and they would help me. I dont think I lost any money with Iyogi, they did a great job.

Not buying anything at this point. I was with I-Yogi for about 7 years and had good experiences. This is most disturbing. I paid for a contract to end in December How do we get our money back?

I switched to Geek Squad and it has slowed my computer down to unacceptable levels. Has anyone else experienced this? Has anyone found another software to protect with good results and no slow down? Hi all, let me share exact status with you all.

Once it use to have more than tech head count and now they are hardly 50, above all these techs are not paid for at least months.

Few of them attempted suicide, some filed court case, some still protesting but the management has no effect on this. People at Techclub though they are iYogi directly telling that iYogi has been shut and for support they have to pay more money.

Irony is that the contact number of Techclub is on iYogi official website. Let me also share that just to avoid legal and criminal proceedings company has appointed new directors who actually serve tea in company and actual people like Uday Challu, Vishal Dhar, Shruti Dwivedi is no more associated with iYogi. However they are looting their customers with newly formed TechClub.

I thought I was on the phone with Iyogi. They called and said that my computer needed work. I went to the computer and they worked on it and told me I had a virus on my computer and anyone could get my information through inscription.

They said my contract had expired, which I thought was odd because I thought I was good to , and I renewed. Turns out it was geek software experts. This all happened on Monday October 3. I am also owed money by Iyogi. I depended on the completely and am wondering if the geek software people are reputable. I would love to know if there is a class action suit.

I was looking for Moneygram Money Order Claim Card earlier today and discovered an online platform with 6,, forms. This is a total SCAM. You will allow someone access to your bank accounts without knowing who they are. Once in they will initiate a transfer from your credit card into your checking account which looks like they have refunded to you.

Unfortunately, they did the wrong amount so now they want you to send money back. Do not fall for this. Tell them to go away and never contact you again. It is all a scam. I said go to hell you crooks and hung up. So the lesson I learned was never ever deal with an Indian company 1 and 2 always , always use your credit card never a debit card or check.

Shame too at first I got great service but then the pressure started to buy things I never needed, that was first clue that told me all they wanted was money. Too bad they deserve to go out of business. I am getting help from iYOGI by different way. They are still in business.

If you all wanted to get connected with them , then just send an email to there technician group. They will revert the instant response how to get connected with them. I also have been scammed by these jokers. Campaign Finance. Civil Rights. Marriage Equality. Consumer Protection. Consumer Alert.

Superior Court. US Supreme Court. WA Supreme Court. Domestic Violence. Human Trafficking. Sexually Violent Predators. Prescription Drugs. Labor and Worker's Rights.

No-poach initiative. Worker Safety. Although they did finally fix my problem after two calls and a total of nearly three hours including waiting time , I will definitely not renew when my year contract is up. It is helpful to have techs that can be called up at a moment's notice to fix what's ailing your computer.

They kept my old Dell in pretty good shape for several years until I bought a new Dell a week ago. But they do more than just fix. Not being a whiz on computer, if I need to do something that I'm not sure how to accomplish, they are there to help in that regard as well.

They are very helpful and courteous too. If I could give zero stars or negative stars I would. This is possibly the worst company I have ever dealt with. They are all scammers, cheaters, and persistent on making life miserable with contacting me constantly after I initiated the first call to them. I am sorry that I ever did and now blame Apple for suggesting them.

After going online recently I now know that there were hundreds or even thousands of others that are having the same experience. They have always been able to get things back on track, but sometimes it takes longer than I would prefer which sometimes results in my waiting too long to ask for their help.

Their technicians are always very courteous and for the most part are knowledgable. I have called them with questions and problems of all sorts from a blank black screen to things I could not get off the screen. They have helped me compile mailing lists, add attachments, find lost mail, Sometimes a question could be answered in one word and sometimes I had messed up so bad it took a few hours for the technicians to figure it out.

I have never had them give up before solving a problem. I had a contract with Iyogi for a couple years. Then a couple years ago they informed me they could no longer honor the contract. They did not, however, refund any money. I am now getting calls purporting to be Iyogi employees wanting access to my computer so they can refund my money.

I do not believe they are Iyogi employees, but scammers taking advantage of the Iyogi lawsuit. I simply tell the scammers that if they are Iyogi employees then they know my address so just send me the money, and hang up.

The technicians at IYogi are unfailingly patient and polite, even with those of us who do not know how to touch type. They have solved my computer problems without fail from viruses to linking up my ROKU to my computer. I recommend them highly for anyone like me who does not know how to fix any computer problems at all, or how to install anything. Congratulations on a job well done! I worked for them as an onsite tech, the pay was already super low.

Also they still advertise and take calls from US I used them at one time and had okay results They have all been rude and interrupted me continually. I wish there was a way to make them go away and stop interrupting my workday.

I have been an original client of IYogi, and still have a contract that goes into , which they refuse to honor. In the beginning they were good technically, even though they tried assiduously to upsell every time.

They have since degenerated into a complete scam and now resort to the tactics of computer scammers. Avoid them at all costs. Sad to say they are a disgrace to Indians! Sometimes they were good, a lot of times they would push to sell me things that I would just hang up on them. My experience with iyogi was as I expected. Every time I have a panic moment with my lifeline laptop, iyogi comes to the rescue. Professional, knowledgeable, polite technicians always make you feel at ease and remain calm and courteous throughout the whole experience regardless of how long it takes to solve the problem.

I tip my hat to the iyogi staff, specially the technical geniuses! When ever my laptop gets an attitude, all I do is contact iyogi I had iyogi for 2 yrs and then cancelled it back in Last night i had a phone call from them saying my info on my computer is outdated. I do not know how they got my new number. I hung up on them but i know they will call back again. They cost way to much money and they didn't want to refund my money back in They are useless and i would not recommend them.

I have bask now for 2 yrs and they do cost money when you are on a fixed income. They to are getting cancelled. I have verizon and they will work on my computer no extra charge.

I used iYogi about eight times and I found them satisfactory for the most part. Their technicians were generally knowledgeable, thorough and unfailingly polite except for one time when I got a condescending technician who impatiently told me the answer to my question was obvious. They were willing to spend as much time as necessary to fix my problem. By the end of the sessions my problem was resolved. Unfortunately, this recurring problem that caused the printer to go offline was never identified and I had to pay an outside technician to come to my house and tell me I needed a firmware upgrade.

I fixed it myself. My other complaint is that at the end of a session the technician always tried to sell me something using hard sell tactics. In fact, my credit card was charged for another year without my permission two months before my contract was up. This caused me to lose trust in iYogi so that at the moment I am not signed up for the iYogi service. Why haven't you refunded my money yet? It's been over 2 months What hope, if any, is there on getting resolution to the myriad of issues with this company?

Is the U. Attorney General taking any action to shut down this money thieving sorry excuse for tech service? This is will be my third web site filing a complaint and the next step is filing with my state's AG. I have been using iYogi for tune-ups on a computer between quarterly and monthly depending on the need.

Their tune-ups have resolved problems that I had. The issue I have with iYogi is that most times when I have gotten a tune-up the iYogi technician has tried to sell me another product, in a quite persistent manner, which I have to say "no" to multiple times before he finally gives up. The most recent time was actually amusing: In mid July he tried so sell me on upgrading my System 7 to System 8; this was after it was widely known that Microsoft was about to offer System 10 for free.

It has also been widely known for several years that System 8 is a dud. I pointed all this out to him but still had to say no many times before he gave up.

I'd say they are probably a scam, since they aggressively pitch their sales to you even to the point of convincing you that what you currently have on your computer anti virus, etc is useless. Hi Robbie, we agree with Linnell and recommended the evaluation of multiple service providers.

Pay-as-you-go support services and subscription support services each have their own merit, and must be evaluated based on your need and your budget. To verify the authenticity of reviews posted online you can visit review sites that verify whether the reviewer is actually a bon-a-fide customer of any service or company. Websites which we know of that verify the authenticity of the reviewer are www.

IYogi is an independent provider of consumer technology services with 2. We have a BBB rating of A and are accredited. We are based out of New York and we have call centers based out of India.

If you would like more information on our products and services you can visit www.